Store Policies
Last Updated: May 2026
These Store Policies govern purchases made through https://www.fade2bold.com (“Site”) and any related storefronts operated by Fade2Bold, LLC (“Fade2Bold,” “we,” “us,” or “our”).
By purchasing from our store, you agree to these policies.
1. PRODUCTS & AVAILABILITY
Fade2Bold may offer physical products, digital products, apparel, workbooks, journals, devotionals, event materials, and other resources through the Site.
All products are subject to availability.
We reserve the right to:
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limit quantities;
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discontinue products;
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modify pricing;
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update product descriptions;
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or cancel orders at our discretion.
We make every effort to accurately display product details and colors; however, actual product appearance may vary depending on screen settings, print runs, manufacturing variations, or device displays.
2. DIGITAL PRODUCTS
Digital products include, but are not limited to:
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downloadable workbooks,
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devotionals,
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journals,
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templates,
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PDFs,
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audio files,
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digital guides,
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and similar electronic resources.
All digital product sales are final.
Due to the nature of digital content, we do not offer refunds, returns, or exchanges on digital products once access or delivery has been provided.
If you experience issues accessing a purchased digital product, please contact us at nina@fade2bold.com.
3. PHYSICAL PRODUCT SALES
All physical product sales are considered final unless otherwise stated.
We do not guarantee refunds or exchanges for:
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incorrect sizing selections made by the customer;
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buyer’s remorse;
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minor print or color variations;
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shipping delays outside our control;
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or normal wear and tear.
Please review product descriptions and sizing information carefully before purchasing.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive:
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a damaged item,
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defective product,
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or incorrect order,
please contact us within 7 days of delivery at: nina@fade2bold.com
Include:
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your order number;
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full name;
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email used at checkout;
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description of the issue;
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and clear photos of the product and packaging.
If approved, we may offer:
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a replacement,
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store credit,
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or another reasonable resolution at our discretion.
We reserve the right to deny claims submitted outside the reporting window or without sufficient documentation.
5. EXCHANGES
Exchanges may be considered on a limited case-by-case basis for eligible physical merchandise.
To qualify for an exchange:
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the item must be unused and unworn;
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returned in original condition;
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and approved by our team prior to shipment.
Customers are responsible for return shipping costs unless the error was caused by Fade2Bold.
We do not guarantee exchange inventory availability.
6. SHIPPING POLICY
Please allow approximately 3–7 business days for processing before shipment unless otherwise stated.
Processing times may increase during:
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launches,
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conferences,
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holidays,
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pre-orders,
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special events,
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or high-volume seasons.
Shipping timelines provided by carriers are estimates only and are not guaranteed by Fade2Bold.
7. SHIPPING ISSUES & LOST PACKAGES
Once packages are transferred to the shipping carrier, responsibility for transit and delivery shifts to the carrier.
Fade2Bold is not responsible for:
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lost packages;
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stolen deliveries;
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delivery delays;
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carrier errors;
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customs delays;
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or packages marked “Delivered” by the carrier.
If your package appears lost or delayed, please contact the shipping carrier directly first.
8. ADDRESS ACCURACY
Customers are responsible for providing accurate shipping and contact information at checkout.
Fade2Bold is not liable for orders shipped to incorrectly entered addresses.
If you notice an address error, contact us immediately at nina@fade2bold.com. We cannot guarantee changes once processing or shipping has begun.
9. PREORDERS
Certain products may be offered as preorders.
Estimated preorder fulfillment timelines are approximate and subject to change.
By placing a preorder, you acknowledge and accept potential production or shipping delays.
10. EVENT & EXPERIENCE PURCHASES
Event registrations, tickets, conference purchases, and experience-based products may carry separate terms communicated at the time of registration or checkout.
Unless otherwise stated, event-related purchases are non-refundable.
11. REFUSAL OF SERVICE
We reserve the right to:
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refuse or cancel orders;
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limit quantities;
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restrict access to the store;
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or deny future purchases
at our discretion, including in cases involving suspected fraud, abuse, unauthorized resale, policy violations, or harmful conduct toward the brand or community.
12. POLICY CHANGES
Fade2Bold reserves the right to update or modify these Store Policies at any time.
Changes become effective immediately upon posting to the Site.
Continued use of the store after updates constitutes acceptance of the revised policies.
13. CONTACT
Questions regarding orders, products, or store policies may be directed to:
