RETURN & REFUND POLICY

All items purchased from Fade2Bold™️ are final sale, thus we do not offer returns or refunds for these items. This includes but is not limited to holiday sales, site-wide or product specific flash sales, and items purchased using a sale code. We will work with you to rectify any mistakes made on behalf of the business.  

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Exception: If the product you received is deemed defective your order is eligible for a return and exchange. 

 

DEFECTIVE/WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at nina@fade2bold.com to notify us of the mix up. Please include your order number, name and email used on the order. Make sure to specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item. Please allow 2-3 business days to resolve your order. 

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EXCHANGE POLICY

We offer exchanges within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.  

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To be eligible for an exchange:  

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• Your item must be unused and in the same condition as you received it. 

• The item must be in the original packaging. 

• To complete your return, we require a receipt or proof of purchase. 

• You will be responsible for paying your own shipping costs for returning your item. 

• Costs for exchanges may vary depending on your location.

 

SHIPPING POLICY

Please allow 3 to 5 business days for orders to be processed and mailed.  

If your order takes more than 2 weeks to ship you will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

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My order says delivered but I have not received it, what should I do? 

USPS handles package delivery. In the event you are unable to find the package posted “in-transit” or “delivered” we recommend contacting your local post office. 

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Shipping Address Issues: 

Fade2Bold™️ WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments. It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase, please contact us at once via email at nina@fade2bold.com. Please include your order number, name and email used on the order. We will try to correct the address but if the shipping label has been printed or the order has already been processed, we are not able to make any changes.